I have used this company to service my gas boiler many times. The back-office staff is very proactive and communicative ref reminders and bookings.The engineers are always friendly and respectful (eg "should I remove my shoes?"). Today's appointment was typical, with the engineer happy to explain what he's doing and offer tips and advice.

These guys are great. They fit you in when is good for you and have a small 2 hour visit window rather than some competitors that will give a 4-5 hour window. They call you only when you need a service update(backpffice staff aren't pushy, in fact they are very friendly and accommodating). The guys that come over are welcoming, clean and efficient. 'Come in and get the job done to save on time so you spend less'. They are professional. Also the phone call is quick. Which is probably the most annoying part with jobs like this.

The engineer who came to our house was extremely polite and well-informed. He diagnosed the problems with our system rapidly and made sensible suggestions, taking into consideration factors such as cost and the age of the boiler. The work was done thoroughly and efficiently with the minimum of fuss and disruption to the household. All round, an excellent service!